Sync

Introduction

Sync, a leading UK-based technology solutions provider, specialises in facilitating the adoption, deployment, and ongoing use of Apple technology for organisations across the country. Their comprehensive suite of services includes the provision of hardware, software, and finance solutions, as well as installations, training, technical support, and repairs.

Despite the evolution of technology and deployment practices since their inception, Sync’s core approach remains unchanged: delivering customer-centric solutions via a consultancy-led approach. Their mission is to drive progress and support UK schools and businesses in their technological journey.

As they began to tender for significant framework agreements, and as part of their commitment to delivering high-quality, customer focused solutions, Sync recognised the need for ISO 9001, ISO 14001, and ISO 27001 certification. The pursuit of these certifications was a significant endeavour, and 2SB were selected from a range of potential consultancies to guide Sync through this ambitious project.

Approach and Implementation

2SB provided a tailored implementation for Sync, combining both remote and in-person sessions, leveraging our extensive experience in delivering triple-standard implementations to guide Sync towards their certification goals.

Scott Bordoni, Chief Operations Officer at Sync, remarked, “From our first conversation, 2SB stood out. They were realistic and grounded, and they didn’t downplay the amount of work required. After an insightful scoping session, we were confident that they understood our business and were the right partner to support us in this process.”

2SB’s approach focused on enhancing Sync’s existing systems, which already exhibited impressive integration with their supply chain and compliance with GDPR. Jon Passmore of 2SB noted, “The key to the implementation was drawing together and enhancing the systems without adding complicated procedures which would never be followed.”

Results

With 2SB’s support, Sync achieved their certification goals, receiving very positive feedback from the team of auditors. Scott Bordoni added, “2SB’s guidance was instrumental in our successful certification. Their tailored approach and hands-on support made the process manageable and effective.”